Hi All
The main number coming into our business is setup so that calls go to a cascading ring group. This sees calls ringing on each ring group member for 20 seconds before cascading to the next. Each ring group member is displayed on a function key on the 5320 IP handset at the main desk.
The only problem is that our receptionist who uses the UCA console to oversee the business, loses the call from the "active calls" display box when the call cascades to the second member?
there must be an explanation? How can I make the call remain in the active calls window while the call is cascading within the ring group?
All ring group members are ticked under UCA "configuration > call notification" although this is probably irrelevant....?
many thanks,
Dion
