Mitel Forums > Mitel MiVoice Business/MCD/3300

Dial by Name

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swilson:
Does anyone know how to turn on dial by name functionality in the auto attendant?  We are using the embedded voicemail.  I am thinking this might not be possible due to our large cluster.

bluewhite4:
I don't believe there is a way to turn it off. Callers just need to hit "9" to start using it from the main menu of the AA.

swilson:
I tried it out and the problem is we have 13 controllers with auto attendants on 8 of them, and voicemail boxes on two of them.  So right now it only works if you call in and hit the auto attendant that has the employee's voicemail box.  Does anyone know how to get working across multiple auto attendants?

ralph:
You'll have to have all mailboxes on each system you need dial by name by.

Or, upgrade to a centralized voice mail,
Or, incorporate the new Microsoft Exchange stuff -really cool, voice activated, call me if you want a demo.
Or, pick up a used voice mail system for that express purpose.   You could even use an old DOS machine for that.  Cheap solution but it's another data base you'd have to maintain.  If it crashes you pick up another one.

Ralph

swilson:
That is what I thought, thanks for the verification.

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