Saving configurations error and self-restart

[eciroglu]

Hi everone,

I am new at 3300 CXi and there are some problems.

I programmed the ASU and create 2 analog extensions, but there is no dial tone. In addition, after programming ASU, pbx runs a restart progress by self in 1 minute. After restart progress, there is no programmed ASU and no created entensions.

The other problem is that: When power off the pbx, all changes are replacing as default. Like that i didnt do any configuration changes.

Volkan,

[ralph]

What version of software?   What hardware platform?

Is there something in the logs that show reboot cause?

Ralph

[august]

I dont know why it reboot by adding an ASU, but your flag must be OFF (DBMS STAT).

You should do a DBMS SAVE in maintenance, this will bring the flag to ON and it will keep the configuration after a reboot instead of a factory default.

[eciroglu]

I am using 3300 CXi, Rev. 8.0. What is it meaning hardware platform? Can you expand the meaning of 'hardware paltform'?

I have a text file includes log records for this situation. I can publish under this post if you want to see. But the record is a bit long.

Thanks.

[ralph]

Hardware platform means "what model of 3300" do you have?

What august suggest is correct.   In maintenance, enter "dbms save".

You can attach a screen shot of the logs where it shows the system reboot.   That should be enough.

Ralph

[eciroglu]

There is a log record. This is the record that shows you a reboot. This reboot occurs when I picked up handset of an analog extension on AMB. I dont have any idea what this log record tell me.

Thanks.

Volkan,

<<<  Log record >>>

All Software Logs vid1.1 8.0.5.12
1 2 3 4 6 8 7

Log Number Severity Date Time Source Description File Name and Line Number

2594 Warning 2012/May/16 13:25:46 MitaiApp <U:/APIs/MiTAI_VxwLib_src/libmtai_vxw/../mitai_toolkit/source/sockhndl_vxw.c:980>: Error reading opening response from server sockhndl_vxw.c;978

2592 Warning 2012/May/16 13:25:36 MitaiApp <U:/APIs/MiTAI_VxwLib_src/libmtai_vxw/../mitai_toolkit/source/sockhndl_vxw.c:980>: Error reading opening response from server sockhndl_vxw.c;978

2590 Warning 2012/May/16 13:25:25 MitaiApp <U:/APIs/MiTAI_VxwLib_src/libmtai_vxw/../mitai_toolkit/source/sockhndl_vxw.c:980>: Error reading opening response from server sockhndl_vxw.c;978

2588 Error 2012/May/16 13:25:23 HUBServer CHUBServiceProviderServer::HUBTypeMatchesProgramming - Programming mismatch for ASU on CIM: 1, installed: NA COMBO, programmed: UNKNOWN CHUBServiceProviderServer.cpp;533

2585 Warning 2012/May/16 13:25:22 IP Networking - MIPS rdisc: state=enable MIPSServiceProvider.cpp;1024

2584 Warning 2012/May/16 13:25:20 ASU on CIM: 1  CHubDriver::ProcessSocketUp() - 00:10.355] ASU Last Reset: No Logs from Last Reset
 chubdriver.cpp;123

2582 Warning 2012/May/16 13:25:15 MitaiApp <U:/APIs/MiTAI_VxwLib_src/libmtai_vxw/../mitai_toolkit/source/sockhndl_vxw.c:980>: Error reading opening response from server sockhndl_vxw.c;978

2581 Warning 2012/May/16 13:25:14 IP Networking - MIPS rdisc: state=enable MIPSServiceProvider.cpp;1024

2580 Warning 2012/May/16 13:25:07 IP Networking - MIPS Accepted connection from L2 subsystem (1). MIPSServiceProvider.cpp;785

2567 Warning 2012/May/16 13:25:04 MitaiApp <U:/APIs/MiTAI_VxwLib_src/libmtai_vxw/../mitai_toolkit/source/sockhndl_vxw.c:980>: Error reading opening response from server sockhndl_vxw.c;978

2566 Warning 2012/May/16 13:25:04 CommonDsClient InitPortFilter()
Local Port Filter is off.
 CommonDsClient.cpp;404

2564 Warning 2012/May/16 13:24:53 BndWdth InitializeESMInfo - Entering ESM Initialization.
 BndWdth_Mgr.cpp;5977

2563 Warning 2012/May/16 13:24:51 GetChubData CreateSystemIniFile->GetServantData failed for SYSID_PROPERTY_ID
 GetChubData.cpp;71

2562 Warning 2012/May/16 13:24:50 CLMTRemeasureDriver::StartUp() TASK EntryPoint started
 CLMTRemeasureDriver.cpp;248

2560 Warning 2012/May/16 13:24:44 E2tSp Progress Monitor->E2TServiceProvider::StartUp
invoked E2TServiceProvider.cpp;178

2559 Warning 2012/May/16 13:24:44 SLCoordinator Progress Monitor->ServiceLayerCoordinator::ServiceLayerCoordinator
invoked ServiceLayerCoordinator.cpp;2422

2557 Warning 2012/May/16 13:24:41 Call Control - Software DB (DBTable) error: First Key for table 175 not supported.
 log_outputs_util_en.c;1595

2556 Error 2012/May/16 13:24:31 SX2KAlarmSP Start->Failed to retrieve alarm info at start up SX2KAlarm_SP.cpp;1461

2555 Error 2012/May/16 13:24:31 SX2KAlarmSP CheckResponseMessage->Got invalid response message, error =MNMSERROR_SYSTEM_ACCESS_UNAVAILABLE SX2KAlarm_SP.cpp;917

2550 Warning 2012/May/16 13:24:02 Call Control - Software DB (DBTable) error: First Key for table 175 not supported.
 log_outputs_util_en.c;1595

2546 Warning 2012/May/16 13:24:01 MitaiSrv TestMitaiLink: Error 61 returned to Interrogate Switch cmd. HCI_SERVICE_NOT_FOUND
 vxw_linkup.c;810

2541 Warning 2012/May/16 13:23:51 Call Control - Software DB (DBTable) error: Not enough table space to allocate [1, 0 0].
 log_outputs_util_en.c;1595

2530 Warning 2012/May/16 13:23:47 Call Control - Software LOGSYSRTR is ready to route entries
Log name: maintenance log_outputs_util_en.c;1595

2529 Warning 2012/May/16 13:23:47 Call Control - Software LOGSYSRTR is ready to route entries
Log name: security log_outputs_util_en.c;1595

2528 Warning 2012/May/16 13:23:47 Call Control - Software LOGSYSRTR is ready to route entries
Log name: mobility log_outputs_util_en.c;1595

2527 Warning 2012/May/16 13:23:44 Call Control - Software GPAGEMGR: Initializing data structures                                                                                                                                                                                                                 log_outputs_util_en.c;1595

2526 Warning 2012/May/16 13:23:43 Call Control - Software DBMS WARNING: Default (minimal) Configuration in effect. log_outputs_util_en.c;1595

2525 Warning 2012/May/16 13:23:37 Call Control - Software DBASRV created: PID = ($0005,$0034) log_outputs_util_en.c;1595

2524 Warning 2012/May/16 13:23:37 Call Control - Software DBASRV created: PID = ($0004,$0033) log_outputs_util_en.c;1595

2523 Warning 2012/May/16 13:23:37 Call Control - Software DBASRV created: PID = ($0003,$0032) log_outputs_util_en.c;1595

2522 Warning 2012/May/16 13:23:37 Call Control - Software DBASRV created: PID = ($0002,$0031) log_outputs_util_en.c;1595

2521 Warning 2012/May/16 13:23:37 Call Control - Software DBASRV created: PID = ($0001,$0030) log_outputs_util_en.c;1595

2520 Warning 2012/May/16 13:23:37 Call Control - Software DBASRV created: PID = ($0008,$002F) log_outputs_util_en.c;1595

2519 Warning 2012/May/16 13:23:37 Call Control - Software DBASRV created: PID = ($0007,$002E) log_outputs_util_en.c;1595

2518 Warning 2012/May/16 13:23:37 Call Control - Software DBASRV created: PID = ($0006,$002D) log_outputs_util_en.c;1595

2517 Warning 2012/May/16 13:23:33 Call Control - Software DBMS - DBREFUTIL  Function : Read_Db_State_File
Operation : Open     File : state
Return Code : Node does not exist
 log_outputs_util_en.c;1595

2513 Warning 2012/May/16 13:23:06 AppStartup Progress Monitor->SysServices::appStartupPart2 (192.168.1.222)
appStartup successful. appStartup Task will exit. appStartup.cpp;1320

2512 Warning 2012/May/16 13:23:06 ProcessorCoordinator Progress Monitor->ProcessorCoordinator::ProcessorCoordinator
Processor Coordinator source Logs initialized. ProcessorCoordinator.cpp;1037

2510 Warning 2012/May/16 13:23:06 AppStartup Unexpected Result->SysServices::appStartupPart2 (192.168.1.222)
Abnormal reset, cause: (0x103) SOFTWARE_RESET appStartup.cpp;1218

2508 Info 2012/May/16 13:22:50 OtpLogsClient Progress Monitor - SubscribeNewLog
Subscribed to * for Error Otp_Logs_Client.cpp;1391

2507 Info 2012/May/16 13:22:50 OtpLogsClient Progress Monitor - SubscribeNewLog
Subscribed to * for Warning Otp_Logs_Client.cpp;1391

2506 Info 2012/May/16 13:21:09 OtpLogsClient Progress Monitor - OtpLogsClientStop
OtpLogsClient stopped Otp_Logs_Client.cpp;1619

2505 Info 2012/May/16 13:21:08 OtpLogsClient Progress Monitor - OtpLogsClientStop
Stopping OtpLogsClient Otp_Logs_Client.cpp;1504

2504 Warning 2012/May/16 13:21:04 DBASRV DBASRV_HandleClientDisconnect->Error removing client ESM_DBA_Adaptor dbasrv.c;2106

2503 Warning 2012/May/16 13:21:04 DBASRV DBASRV_HandleClientDisconnect->Disconnect client: 0ESM_DBA_Adaptortask name: tDBasrv dbasrv.c;2088

2502 Warning 2012/May/16 13:21:01 HAL Unexpected Result->MsgSend()
Message send delayed hw_msg_sys_if.c;269

2501 Warning 2012/May/16 13:20:51 HAL Unexpected Result->MsgSend()
Message send delayed hw_msg_sys_if.c;269

2500 Warning 2012/May/16 13:20:50 ESM SX2KMaint SX2KCmdOut_ReceiveSignalHandler->SX2KCmdOut Client: Received SIGTERM - terminating sx2kcmdout.c;111

2499 Warning 2012/May/16 13:20:41 HAL Unexpected Result->MsgSend()
Message send delayed hw_msg_sys_if.c;269

2498 Warning 2012/May/16 13:20:40 IPMO IPMOTask()->Unrecognized event received by the IPMO task: 1.
 IPPhoneMgmt.cpp;3793

2497 Warning 2012/May/16 13:20:34 AppShutdown Progress Monitor->theOriginalAppShutdown
WARNING: System Shutdown about to start. Reset Backup task launched and will force a reset if shutdown fails. AppShutdown.cpp;184

2495 Warning 2012/May/16 13:20:30 HAL Calling appShutdown(eBrutalShutDown).
 port2vxworks.c;1186

2494 Warning 2012/May/16 13:20:30 HAL Emu68k thread exited.
 port2vxworks.c;1183

2493 Warning 2012/May/16 13:20:30 HAL Saved Panic Area To File.
 port2vxworks.c;1176

2492 Error 2012/May/16 13:20:29 HAL Unexpected Result->LogPanicArea()
Address Registers --- Exception 04 :Illegal Instruction
A0:   0060D9B0
A1:   01AC4778
A2:   01ACB118
A3:   01A4E6D8
A4:   00061EB4
A5:   00000000
A6:   00061E92
A7:   00049794 hw_restart.c;128

2491 Error 2012/May/16 13:20:29 HAL Unexpected Result->LogPanicArea()
Exception 04 :Illegal Instruction
PC:   004BDFC2
SR:   0008
D0:   000000BA
D1:   00000000
D2:   01AC0054
D3:   01AC4796
D4:   00000000
D5:   00000000
D6:   00000000
D7:   00000000 hw_restart.c;114

2490 Error 2012/May/16 13:20:29 HAL Unexpected Result->RestartPlatform()
Exception in sx2k code port2vxworks.c;1147

2489 Warning 2012/May/16 13:20:29 ViPER CViPERManager::ReloadingViPER -> Request made for viper to reload when platform is shutting down. Ignoring request.
 ViPERManager.cpp;1458

2488 Warning 2012/May/16 13:20:29 ViPER CViPERManager::ReloadingViPER -> Request made for viper to reload when platform is shutting down. Ignoring request.
 ViPERManager.cpp;1458

2487 Warning 2012/May/16 13:20:29 ViPER CASUViPER::MsgRouter(dx) -> Receive a MSG_RESET_LINKS Message. ASUViPER.cpp;325
2486 Warning 2012/May/16 13:20:29 ViPER CIPViPER::MsgRouter(dx) -> Receive a MSG_RESET_LINKS Message. IPViPER.cpp;1572

2485 Warning 2012/May/16 13:20:24 Call Control - Software DB (DBTable) error: First Key for table 234 not supported.
 log_outputs_util_en.c;1595

2484 Warning 2012/May/16 13:20:24 Call Control - Software DB (DBTable) error: First Key for table 190 not supported.
 log_outputs_util_en.c;1595

2483 Warning 2012/May/16 13:20:23 Call Control - Software DB (DBTable) error: First Key for table 234 not supported.
 log_outputs_util_en.c;1595

2482 Warning 2012/May/16 13:20:23 Call Control - Software DB (DBTable) error: First Key for table 190 not supported.
 log_outputs_util_en.c;1595

2481 Warning 2012/May/16 13:20:23 Call Control - Software DB (DBTable) error: First Key for table 234 not supported.
 log_outputs_util_en.c;1595

2480 Warning 2012/May/16 13:20:23 Call Control - Software DB (DBTable) error: First Key for table 190 not supported.

[ralph]

Looks like some type of database corruption to me.
you may have to do a data save / data restore and then try again.

Ralph

[eciroglu]

The PBX is started to use 1 day ago. It is still using factory default settings. May I forgot to do any parameter configuration in first usage?

Additionally, I have no App. Rec. ID now. I read that the PBX is coming with a default license includes 4 analog extension, 6 analog trunk line and 12 IP user. Is an App. Rec. ID needed to use with default license?

Thanks.

Volkan,

[Mattmayn]

You must have an ARID before anything on the system will work. The base license does have some users in it but you must apply the base to the hardware.

[eciroglu]

For this moment, can I use the PBX (with 4 ONS 6 LS 12 IP User) without ARID? If your answer is yes, how? If your answer is no, what must I do to be able to use the PBX?

Thanks.

Volkan,

[bluewhite4]

No, you can't used the system without an ARID. You must purchase a base package from a Mitel dealer, and they will create an ARID, and assign the base package to it through the Mitel AMC.