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Attendant Console Macro Keys
Description
Frequently-performed tasks on the SUPERCONSOLE 1000 that require several keystrokes, can be automated using a macro. A macro is a series of keystrokes that you assign to a single firmkey. Instead of repeating the keystrokes each time you want to perform a task, you can press the macro key to execute all the keystrokes at once.
Macros are designed to facilitate the transfer of calls to voice mail or for recovering calls released to the wrong extension. You can also use macro keys for one-button dialing of frequently called telephone numbers; programming macros for other uses is not recommended.
Conditions
•The SC1000 must be a backlit model which requires a power adapter.
•The 5550 and 5540 IP Consoles do not support macros.
Programming
None.
Operation
To program a macro or to clear a previously programmed macro:
1.While holding down the Function key, press the softkey that corresponds to the firmkey you want to program.
2.Enter the keystrokes you want to include in your macro. You can enter up to 15 keystrokes using the dial pad keys and the special function softkeys explained below.
Press
To
DEST
Dial the number displayed on the DST line when the macro key is pressed. (Used to program a macro to transfer calls to voice mail; see below for details.)
LAST NUM
Redial the last number dialed from the console when the macro key is pressed. (Used to program a macro to recover the most recently released call; see below for details.)
TONES ON
Send subsequent digits as DTMF tones. (Required when programming a macro to transfer calls to voice mail; see below for details.)
INSERT PAUSE
Inserts a 1.5 second pause. When the pause ends, digits after the pause are dialed. You can create a longer pause by pressing the INSERT PAUSE softkey multiple times.
TRUNK FLASH
Inserts a flash for further dialing on a trunk. For more information, see "Flashing on Trunks" in the SUPERCONSOLE 1000 User Guide.
RELEASE
Disconnects the console from the call in progress. (Required when programming a macro to transfer calls to voice mail; see below for details.)
•Tip: Write down the keystrokes in case you experience problems with the console and have to reprogram your macros.
3.To clear a previously programmed macro, press the CLEAR softkey.
4.Press the SAVE/EXIT softkey to complete the programming.
5.Select another firmkey to program or press the EXIT softkey to leave programming mode.
To program a macro that transfers calls to a voice mailbox:
At Step 4 in the programming procedure:
1.Dial the voice mail hunt group number.
2.Press the INSERT PAUSE softkey to allow the voice mail system time to respond.
3.Press the TONES ON softkey.
4.Press * or other key (if any) as required by the voice mail system.
5.Press the DEST softkey to dial the digits displayed on the DST line when you press the macro key.
To program a macro that recovers calls that you transferred to the wrong extension
At Step 4 in the programming procedure:
1.Enter the Directed Call Pickup access code.
2.Press the LAST NUM softkey.
3.Press the SAVE/EXIT softkey to complete the programming.
4.Select another firmkey to program or press the EXIT softkey to leave programming mode.
To successfully recover the call, you must press the macro key while the extension is still ringing. Also, you cannot have started another action, such as dialing or answering a call, following the transfer.
To execute a macro
•Press the key programmed with the macro you want to execute.
