Author Topic: You are being transferred to  (Read 3951 times)

Offline christuffin

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You are being transferred to
« on: January 08, 2012, 02:20:38 PM »
Hi Everyone

I have a customer using MLAA. i have four options is it possiable to stop the "you are being transferred" prompt plus the name of the mailbox. i was just the user to be transferred as soonas they press an option.

Thanks for any help.


Offline ralph

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Re: You are being transferred to
« Reply #1 on: January 09, 2012, 07:56:52 AM »
I looked through the manuals and couldn't find anything for turning that off.
There are some options for changing the greetings when a call is forwarded into VM but not when being xferred.

Here are some options:
1- someone here may have the time to find the actual file in the system and explain how to delete it or change it to silence.   Really not something I would suggest in a production system.  (although obviously I just did suggest it.)
2- Instead of using VM to do this, switch to trying ACD with the interflow options.   An ACD path with "ACD Path Interflow Dialing List" will do this for you.

Ralph
« Last Edit: April 23, 2014, 04:17:59 PM by ralph »

Offline christuffin

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Re: You are being transferred to
« Reply #2 on: January 09, 2012, 10:48:06 AM »
Thanks Ralph

Your right I'm going the ACD route.

Thanks


 

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