Hi Mitel100/Ralph,
All the options you suggested are set correctly (on Trunks, sets and ACD agents), however still no CallerID.
Does it make a difference that these phones are ACD agents?
I know that Caller ID is being presented as I have tested it prior to getting to the Mitel box. Is there a possibility that the Mitel hardware does not support Caller ID? Is there someway to check this? Lines are coming in on the 12 analog lines in the Mitel box and 8 lines on 2 x ASU II's. Regardless of if they come in via the Mitel box or the ASU II, Caller ID is not presented.
Regards,
TB