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Author Topic: 3300 Mxe 111 - rebooting  (Read 12488 times)

Offline dh_lab

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3300 Mxe 111 - rebooting
« on: November 16, 2011, 12:10:34 PM »
any idea why 3300 Mxe 111 keeps on restarting, the software version is R10.2.0.26_2,
I have attached the system alarms.
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Offline ralph

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Re: 3300 Mxe 111 - rebooting
« Reply #1 on: November 16, 2011, 01:03:47 PM »
Look through the software/hardware logs.  There's usually a clue there.

Ralph
« Last Edit: December 13, 2013, 11:29:24 AM by ralph »
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Offline dh_lab

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Re: 3300 Mxe 111 - rebooting
« Reply #2 on: November 16, 2011, 01:06:47 PM »
where i can find the logs?
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Offline ralph

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Re: 3300 Mxe 111 - rebooting
« Reply #3 on: November 16, 2011, 01:40:35 PM »
Log into the system and look under Maintenance.

Ralph
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Offline dh_lab

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Re: 3300 Mxe 111 - rebooting
« Reply #4 on: November 16, 2011, 01:45:17 PM »
how can log into the system while restating.........????
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Offline brantn

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Re: 3300 Mxe 111 - rebooting
« Reply #5 on: November 16, 2011, 02:48:31 PM »
Use a serial cable attached to the maintenace port it will spew out the boot up information and you can see where it fails and reboots.
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Offline ralph

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Re: 3300 Mxe 111 - rebooting
« Reply #6 on: November 16, 2011, 03:05:32 PM »
Misunderstood.  I didn't realize it wasn't coming all the way up.

I'll post what I think is the relevant log here so everyone can see

**************Snip********************************
0x3d8d140 (tAppStartup): MccDriver::MccSetupParamaters: invalid channels->uLast5

Service Layer Coordinator FAILED to start.

Task StartupHwRst being deleted while ACTIVE
WARNING-System shutdown requested by task: tAppStartup
**************Snip********************************


I suspect you have either a bad mother board or a bad module.

Ralph

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Offline august

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Re: 3300 Mxe 111 - rebooting
« Reply #7 on: November 17, 2011, 06:26:54 AM »
There is a fix for a problem like you in this version (MCD 4.2 SP2 PR1-(ICP 10.2.2.15)  Maybe this is your problem.


MN00383952 - Me Controller keeps rebooting due to GPPcsDsCtrlrT1 suspended task
REPORTED IN SW LOAD - 10.2.1.13
SYMPTOMS
 Since upgrading to CD 4.2 sp1, the controller  reset about 6 times with following exception:
3066   ERROR   2011/04/26 10:14:56   filed   Software   xfile.c(998)   
              Xfile exception event entry from: GPPcsDsCtrlrT1


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Offline dh_lab

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Re: 3300 Mxe 111 - rebooting
« Reply #8 on: November 17, 2011, 11:08:41 AM »
you mean this can be fixed on (MCD 4.2 SP2 PR1-(ICP 10.2.2.15) version??
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Offline brantn

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Re: 3300 Mxe 111 - rebooting
« Reply #9 on: November 17, 2011, 11:38:02 AM »
If that is the problem it is a possibility. I would still look at the maintenance dump and see for sure what is causing the reboot. Could easily be a module as Ralph suggested.
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Offline dh_lab

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Re: 3300 Mxe 111 - rebooting
« Reply #10 on: November 17, 2011, 03:13:35 PM »
Below are the alarms,
it is the same alarms as brantn mentioned........

Management Layer SUCCESSFULLY started.


Start DHCP service


Start DNS-QryMgr service

0x3d8d140 (tAppStartup): MccDriver::MccSetupParamaters: invalid channels->uLastChannel: 65535

Service Layer Coordinator FAILED to start.

Task StartupHwRst being deleted while ACTIVE
WARNING-System shutdown requested by task: tAppStartup

program
Exception current instruction address: 0x00000000
Machine Status Register: 0x0008b032
Condition Register: 0x20000045
Task: 0x3db4480 "tAppStartup"
xfile: /db/xrtc file ok

ignore dup exception

program
Exception current instruction address: 0x00000000
Machine Status Register: 0x0008b032
Condition Register: 0x20000045
MnTftp:Thread terminate signal received
0x3da91c0 (HwReset): ==> WARNING: System Shutdown about to start. Reset Backup task launched and will force a reset in 2  minutes  if shutdown fails.
0x3da91c0 (HwReset): void SystemShutDown::execute() - SystemShutDown::action.ManagementLayerCoordinator ShutDown started.
Task IPMOTask being deleted while ACTIVE
JLC.stopJavaLayerApp()
JLC.unregisterJavaLayerApp
JLC.stopJavaLayerApp()
JLC.unregisterJavaLayerApp
JLC.stopJavaLayerApp()
JLC.unregisterJavaLayerApp
JLC.stopJavaLayerApp()
JLC.unregisterJavaLayerApp
JLC.stopJavaLayerApp()
JLC.unregisterJavaLayerApp
JLC.stopJavaLayerApp()
JLC.unregisterJavaLayerApp
JLC.stopJavaLayerApp()
JLC.unregisterJavaLayerApp
JLC.stopJavaLayerApp()
NotificationDispatcher shutdown
JLC.unregisterJavaLayerApp
Critical Alarm being raised upon detecting the following task suspended: tAppStartup taskId 0x3db4480 crash time FRI JAN 02 14:00:25 1970

IPN DBA Shutting down!!

program
Exception current instruction address: 0x00000000
Machine Status Register: 0x0008b032
Condition Register: 0x20000045
0x3d92280 (SysPreMort0): MccVerifyChParamaters: ERROR mcc has NOT been initialized
0x3d92280 (SysPreMort0): MccVerifyChParamaters: ERROR mcc has NOT been initialized
0x3d92280 (SysPreMort0): MccVerifyChParamaters: ERROR mcc has NOT been initialized
0x3d92280 (SysPreMort0): MccVerifyChParamaters: ERROR mcc has NOT been initialized
0x3d92280 (SysPreMort0): MccVerifyChParamaters: ERROR mcc has NOT been initialized
Task SysPreMort0 being deleted while ACTIVE
WARNING-System shutdown requested by task: tTMonitor
Raised Critical Alarm on Stale Tasks
RaiseAlarm alarm severity critical, forcing machine shutdown
ERR-Software: 1970/01/02 14:00:48: Main: MnThread.cpp(156): OSA:  Release() - (0x15a81210) User already released this MnThread.

ERR-Software: 1970/01/02 14:00:48: Main: MnThread.cpp(156): OSA:  Release() - (0x15a6ffe8) User already released this MnThread.


dhcpsStop -- complete.
ManagementLayerCoordinator ShutDown completed.

dhcpsStop -- complete.
0x3da91c0 (HwReset): void SystemShutDown::execute() - Calling FileSystemShutDown execute.
!!! HARDWARE RESET REQUEST FROM task HwReset !!!

70/01/02 14:00:55 - HardResetHookExecute called by task: HwReset


End HardResetHookExecute



MITEL SYSTEM ROM R3.1/4 Aug 27 2010 (103 - SOFTWARE_RESET)
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Offline brantn

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Re: 3300 Mxe 111 - rebooting
« Reply #11 on: November 17, 2011, 04:26:42 PM »
To me it appears to be a hardware issue I would strip out all the extra modules and see if it boots. Appears as Ralph said might be the mainboard in the controller.
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Offline dh_lab

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Re: 3300 Mxe 111 - rebooting
« Reply #12 on: November 18, 2011, 10:27:57 AM »
new things that i installed was DSP 11, Echo daughter, RAID  & 2nd  Processor, one by one i have removed and tested. same error and same thing happened.
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Offline wiseguy

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Re: 3300 Mxe 111 - rebooting
« Reply #13 on: November 18, 2011, 11:13:59 AM »
The error might have been before this capture. You will need to capture from startup and it would not be a bad case to do a fresh install from boot. If the system is still not coming up we will need the info for RMA or DOA.
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