Hi All
Hope your having a great day...
Maybe I need to add a bit more info, when I went on site, I found that when the operator is on a call, an incoming call only rings once, then the answer button flashes, and you can see CW1 on the display ( the phone is 5540IP Phone) but it does not continue to ring. They would like for the incoming to ring continuously until it is picked up and put on hold, or picked up and answered. I hope this helps to narrow the problem down.
I suspect its a COS option for the consoles but I'm not sure which it is, nor where to adjust it ...please help!!!
Thanks in advance, for any response.....