Mitel Forums - The Unofficial Source
Welcome,
Guest
. Please
login
or
register
.
Did you miss your
activation email
?
1 Hour
1 Day
1 Week
1 Month
Forever
Login with username, password and session length
News:
Welcome to Mitel Forums. The Mitel resource - by techies, for techies...
Home
Help
Search
Calendar
Login
Register
Mitel Forums - The Unofficial Source
»
Mitel Forums
»
Mitel MiVoice Business/MCD/3300
»
Music on hold
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: Music on hold (Read 2449 times)
MitelUK2010
Sr. Member
Posts: 201
Country:
Karma: +0/-0
Music on hold
«
on:
November 11, 2011, 02:45:03 PM »
How do you achieve the following-
Acd path with 1 agent logged in and on a call, next caller should hear moh whilst waiting. Is this achieved by having a rad and then after the caller hears the rad they get moh?
Sent from my iPad using Tapatalk
Logged
ralph
Mitel Forums Admin
Hero Member
Posts: 5767
Country:
Karma: +469/-0
Published Author: http://amzn.to/2dcYSY5
Re: Music on hold
«
Reply #1 on:
November 11, 2011, 03:07:41 PM »
MOH comes on right after the RAD plays.
Something has to answer the call first (RAD) and then the call is put on queue hold.
Ralph
www.aavoicepro.com
Logged
MitelUK2010
Sr. Member
Posts: 201
Country:
Karma: +0/-0
Music on hold
«
Reply #2 on:
November 11, 2011, 03:09:11 PM »
Thought that. User states the moh stopped working so I need to look at what's goin on with the rad.
Sent from my iPad using Tapatalk
Logged
ralph
Mitel Forums Admin
Hero Member
Posts: 5767
Country:
Karma: +469/-0
Published Author: http://amzn.to/2dcYSY5
Re: Music on hold
«
Reply #3 on:
November 11, 2011, 03:53:56 PM »
It's probably in DND - most common cause.
Do a remote DND remove FAC to clear.
Ralph
Logged
Print
Pages: [
1
]
Go Up
« previous
next »
Mitel Forums - The Unofficial Source
»
Mitel Forums
»
Mitel MiVoice Business/MCD/3300
»
Music on hold
Sitemap
1
2
3
4
5
6
7
8
9
10