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Author Topic: Music on hold  (Read 2461 times)

Offline MitelUK2010

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Music on hold
« on: November 11, 2011, 02:45:03 PM »
How do you achieve the following-

Acd path with 1 agent logged in and on a call, next caller should hear moh whilst waiting. Is this achieved by having a rad and then after the caller hears the rad they get moh?


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Online ralph

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Re: Music on hold
« Reply #1 on: November 11, 2011, 03:07:41 PM »
MOH comes on right after the RAD plays.
Something has to answer the call first (RAD) and then the call is put on queue hold.

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Offline MitelUK2010

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Music on hold
« Reply #2 on: November 11, 2011, 03:09:11 PM »
Thought that. User states the moh stopped working so I need to look at what's goin on with the rad.


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Online ralph

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Re: Music on hold
« Reply #3 on: November 11, 2011, 03:53:56 PM »
It's probably in DND - most common cause.
Do a remote DND remove FAC to clear.

Ralph
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