I've got an issue where if the user is running in teleworker mode externally then they don't get the call control pop up window when using their soft phone. If they are running internally and use it then they get the call control window.
Is there anything that should be set, or any specific requirements for when you are running in TW mode to allow for the call control? UCA version is 4.0.27, and MBG server is 5.2.17.
The user is mainly frustrated by the fact that they can't end a call when they ring someone, and for example get their voicemail. They leave a message, but then can't hang up the call!