3300 MXe new install issues

[jeremywatco]

What does everyone else do? Like right now if you are at your desk and you need to call a coworker on the other side of the building.. do you just ring their phone and hope they pickup? Maybe I just need to leave it at that. Just sooo used to intercom'ing and some of our users are having a very difficult time adjusting. Is there a way to have a different ringtone for inside vs outside calls?

[ralph]

Didn't know you could turn off the auto answer in the PRI COS.

You can find the COS of the VM ports under "Station Attributes" form.

As a VAR, I've had customers ask for that feature only a couple of times and I've been doing the Mitel since 1986.

There's a couple of features I actually like to see - such as the call announce the way key systems will do it.
The other is a "Transfer to Hold" feature were I can put a call on hold on your line as opposed to mine. 

One of the issues that can arise out of using auto answer is you can't just let the call roll to VM.   Ideally I'd like to see a feature like <xfer>+<single digit><extn> that would allow you the option of call announce or direct transfer.

The way I normally set up phones is to forward all extensions to VM on RNA/busy and then use the feature access code to over ride the busy to go to it's second line only on external calls.   That way when you call someone and they're on the phone you get a busy signal and can press the call back button.  Your phone will then alert you when the other person is off the phone.  This way you know at least they're in the office.

That doesn't help you with what you're trying to do but maybe it will give you some ideas.

Ralph

[brantn]

Yeah park and page is not a combined option but that is how a couple sites I know doing the same thing. That is always a big battle the transition from key to voip. It is kind of like going from DOS to Windows 7. That is why yes some of the theories make sense as we think they are easy but there is a lot more to a voip system then just apply tip and ring.

[v2win]

Are you sure

I thought park and page was available in 4.2

[brantn]

It could have flown under my radar for sure as I am now more in the IT side of the house.

As the poster asks what do others do here, there are really two different questions being asked.

1.) How do you announce an incoming call to a user?

2.) How do you call a user at his or her desk?

Here are my answers and what I recommend to all users. Yes it is an adjustment period going from a key system into a voip system. It is all training and after a painful introduction things will get easier. I have been almost tarred and feathered at an install once as they were that resistant to changing. A good installer and VAR would still be working with the end users until the issue only remains of training. If you can persuade the top 5 of a company it will trickle to the rest. Now that being said back to the questions.

1.) There are numerous options but my recommendation is simply a supervised transfer it is more polite then an interruption such as page. When a page goes off in a business everyone stops work to listen if it is for them. A direct page into the office has the same potential for interruption. If this isn't an acceptable answer then use of call park and voice announce could be used but will cause interruption just the same.

2.) I assume the people I work with are not call dodgers and if I get their voicemail it is for a reason and they will call me back. So yes call their phone. If this doesn't work then a training of press *3 or whatever the FAC is and extension. These could be programmed into buttons.

There is a transition process for sure but within a month of almost being tarred and feathered that same client now can't imagine doing it any differently. And the work being done has increased as users aren't interrupted every 5 minutes.

[bobcheese]

I can only see AA park and page in the helpfile but this was from an earlier version i think

[jeremywatco]

First off... THANK YOU so much everyone for your input thus far.

I guess the reason we like the paging is because we are a smaller office (~40 here) and when the receptionist is gone or at lunch we have incoming calls ring every extension so the difficult thing is everytime your phone rings you need to stop, look at it to determine if its a incomming call or another user.

What might smooth things over would be if there was a way to have a different ring tone/pitch for incoming calls vs internal calls.

[ralph]

You should be getting a double ring for external calls and a single ring for internal calls.

Ralph
www.cheveytruckspotlight.com

[jeremywatco]

I guess it pays to actually pay attention when someone calls me... Thanks!!!!

Last thing for this topic as I think everything has pretty much been beaten out as much as it can be....

So.. if a call comes in from the outside it rings twice and shows the # in the caller ID on the screen... if i hit the transfer button, dial and extension & hand up that user now gets an internal ring (single) and it shows that I am ringing him.. he then answers as if I was intercoming him only to find that it was an outside call that someone didnt supervise. Anyway to change so that it shows the actual call being transfered instead of who its coming from?

[brantn]

Yey I get to answer YES on something. It is a COS option Display Caller ID on transfer or something along those lines.