I have an interesting one I'm hopeing you guys(gals) can help out with.
Customer has 3300 V7.1.5, NuPoint 10 with PRI and IP Phones (5224/5212) (I know, it's old, and I'm working on that
Here is the call flow:
-Call comes in on a DID
- Rings a shared line appearance on 2 phones.
- Redirects to the NuPoint pilot
- Hits a NuPoint Call director. From Call Director user can select to ring out to a speed call with end users cell phone.
- Call drops
- Toll override is set on the speed call.
- Trunks, phones and VM ports all have:
- Public Trunk to Public Trunk allowed
- Public trunk access via DPNSS
I've also tried having the Call Director go to the users prime line, and have the user CFW-all it to their cell. In this case, if I call the users DID it forwards as expected, however if it goes through a Call Director to get to the users prime line the call will drop.
I'm so confused ....
-Chak