Author Topic: Cant recieve incomming calls  (Read 1988 times)

Offline JSD

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Cant recieve incomming calls
« on: August 08, 2011, 05:50:56 AM »
So i came into work this morning and the time on the phone system was 3:19. This was at 9am and by about 930 it was still saying 3:19 so i checked to see if it was working.
It appears i can make outgoing calls but we cannot receive any. If i call the number the phone just rings on the phone im calling on but the mitel system does not respond at all. no auto queue or ringing. What would cause this and how can i reboot it/fix the problem. I cannot provide a service to any of my customers!  :'(

Any help greatly appreciated

Mitel 3300
« Last Edit: August 08, 2011, 05:52:56 AM by JSD »


Offline ralph

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Re: Cant recieve incomming calls
« Reply #1 on: August 08, 2011, 06:18:38 AM »
The time issue may be a clue that something has gone wrong with the main controller.
It would appear that some process(s) have stopped.
I would think the easiest thing to do at this point is to reboot your controller.
Just pull the power cord, give it 30 seconds and then plug it back in.

It will take ~10 to ~15 minutes (at the high end) to bring everything back on line.

Ralph
www.statewidetelecom.com


 

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