Hello all, I am in need of assistance. I have a Mivoice business 9.2. Standalone with embedded VM. The way it is set up the multilevel AA is not used but there are voicemail boxes 1,2 ,3 that go to extensions. So the incoming calls hear the greeting of the main mailbox the hit 1,2,3 to go to the extension. ( I did not do this and confused as to why it is this way). This system has a toll free number that is pointed to the main number. Seems to be robo calls are constantly call this thing, all from different numbers all day and night. This is running up huge toll free bill for them. There is no long distance being made from the system so they are not getting a external number to call back out. I think the call is just getting caught up on a mailbox or stuck in that routing some how.
in Cos i have the trunks set to no frwd external calls. enable supervised transfer is false, transfer to any number is true but restrictions is set (only the ext numbers are allowed).
Also I have smdr turned on and COS for the trunks enable for internal and external. When running the mait command LOGSYS READ smdr ALL, I get nothing in the logs. I would like to see what is going on there and maybe find the issue.
Any help on this would greatly be appreciated.
New info. I just noticed that if you call and hit the vm box with the main greeting it just keeps repeating over and over. I now assume that the robo call is getting stuck on this and just sitting there for long periods of time. How can this be adjusted to hang up?
