Has anyone experienced anything similar this this?
MCD Release 4.0 (10.0.0.10_2)
We have 1 SIP trunk with licenses for 2 simultaneous calls. The SIP calls terminate on a Patton Smartnode BRI adapter.
Every couple of days I will suddenly be unable to make or receive any calls through by BRI line. After some investigation it appears that the MCD seems to believe that the calls are still active.
If I run SIP SHOW ACTIVE ALL from the maintenance command I get the following:
1) Link: SIP_GW Profile: SIP_GW ID: 10a6ac20(382)-10000294
Started at FRI JUN 24 14:38:41 2011
Calling: 03XXXXXXXX@192.168.215.7
Called: 1XXXXXXXXXXXX@192.168.215.7
State: StateReleasingWaitForResp
MediaState: StateMediaTerminated (-1,-1)
Call-ID: 678595632-92469908@192.168.215.2
Media Session not present
2) Link: BC_GW Profile: BC_GW ID: 10a69d10(473)-10000364
Started at MON JUN 27 13:35:44 2011
Calling: 03XXXXXXXX@192.168.215.7
Called: 1XXXXXXXXXXXX@192.168.215.7
State: StateReleasingWaitForResp
MediaState: StateMediaTerminated (-1,-1)
Call-ID: 2697945168-92470211@192.168.215.2
Media Session not present
It is showing that there are 2 calls still active on the SIP trunk. If I check the gateway itself I can see that there are no active calls. It seems that the controller is "hung" in some way.
What this means is that I can no longer receive or make calls though the SIP Trunk. The trunk is configured for only 2 simultaneous calls.
If I remove the trunk and run SIP SHOW ACTIVE ALL it will return the same results, it seems that it still thinks the calls are active.
The only way I can get calls active again is to delete the trunk and recreate it with a new name. I have done this a few times but calls will eventually hang again forcing me to re-do it all over again.
Is there any way to clear the calls using the maintenance commands? If I reboot the controller it will flush the list, but this is not really an option in a production environment.
Has anyone else seen similar problems?
Any pointers/ideas would be appreciated.
Cheers