Author Topic: Break out of RAD into Voicemail  (Read 4018 times)

Offline DylanP

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Break out of RAD into Voicemail
« on: June 17, 2011, 11:22:46 AM »
Hi

Occassionally we have people queueing too long. To ease this I'd like to add a RAD that would ask a caller to press 1 to leave a message and transfer them to a Voicemail or continue to queue to speak to someone.

Is this possible on the 3300?

Thanks
Dylan


Offline v2win

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Re: Break out of RAD into Voicemail
« Reply #1 on: June 17, 2011, 11:29:27 AM »
If its the embedded yes you can.


Offline DylanP

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Re: Break out of RAD into Voicemail
« Reply #2 on: June 17, 2011, 11:51:21 AM »
Thanks, is there any documentation to guide me through the process?

Offline v2win

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Re: Break out of RAD into Voicemail
« Reply #3 on: June 17, 2011, 02:20:46 PM »
From the online help search for RAD



Recorded Announcement Device (RAD) Greetings
(Embedded Voice Mail)
Overview:
This feature provides the ability to play greetings through a voice mail port (RAD port), eliminating the need for external tape machines or other audio-playing devices. RADs are commonly used to automatically answer incoming calls and deliver pre-recorded messages such as "All of our representatives are busy helping other callers, please continue to hold to maintain your call priority." When the RAD message finishes playing, the caller usually hears Music on Hold while waiting for an agent to become available. RAD messages may also give the caller information, which answers their questions, thus resulting in a 'good' abandoned call. They may also provide advertising or promotional information to callers while they're waiting for someone to take their call.


Offline joshwk

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Re: Break out of RAD into Voicemail
« Reply #4 on: June 23, 2011, 03:18:28 PM »
This is from the Help section, on the ACD Paths page in the 3300.

Recording n: Path Interflow Dialing List
 Leave blank, or enter a number from 1 to 32.

Blank: Digits dialed during this recording and up to the start of the next one are ignored unless a previous recording offered dial-out access and the receiver has not been released. In the latter case, any digit pressed is processed as programmed against the most recent earlier

recording which offered dial out capability.

1-32: Index to an instance of the ACD Path Interflow Dialing Lists form.
 

Offline joshwk

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Re: Break out of RAD into Voicemail
« Reply #5 on: June 23, 2011, 03:24:43 PM »
There's a more complete page in the help section.

In Help, go to "System Features", "Features D to G", the title is "Dial Out of an ACD Queue"

Hope this helps.

JWK


 

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