Update:
The DCR was rejected.
Here's their comments;
Status: Rejected
Comments:
They can have the line appearance display caller ID. This is a class of service option.
Ok fine, but no one can tell me how to do it or what I may have gotten wrong.
Mattmayn posted a pic of his working at ver 4.0SP1. Presented that to tech support since the initial result was that is the way it works.
Now suspecting difference in software levels.
Mattmayn sent me his COS and I matched it on my system: ver 4.2 - still failed.
Tested one this morning at same version(4.0 SP1) and failed.
I just talked to my customer he informed me that now his users are saying that it works on one phone but not another. <huh!>
My next step is to chase that a bit to see if I can see differences in phones.
Ralph