White Noise During Silent Monitor

[Aldovargas]

I have a  Mitel contact center installed , i also have oaisys  and intelligent queue  .

I have being looking on how to solve an issue i have where the supervisor try to silent monitor an agent  but when it start the silent monitor  the agent start hearing a White Noise but if the agent speak the client can hear and also the supervisor but the agent only hear white noise .

 if the supervisor stop the silent monitor  the white noise disappear . (The white noise is occurring in some calls only and some days every time the supervisor try to do a silent monitor).

PSTN call arrive on a T1 to a  Cisco PBX and then it is delivered to the mitel 3300 .

Do someone have an idea of what could be the problem?

[ralph]

 My first guess would be a bad DSP.  - Just a guess.
My thinking is that it's only happening on external PRI calls - thus using a DSP - when the silent call (conference) happens the DSP isn't handling it right.

However...
You just may need to reboot the controller.  Something easy to do and it can be scheduled overnight.

Ralph