Hey guys...been a little while! Have another question for you -
Ok, I have a RAD that continually goes on DnD. I have been taking it out by keying in ##54084 - but it's getting to the point that I have to do this about 4-5 times a day, and that's only after I hear that people are getting dropped. So, let me break this call flow down -
A call comes into 2215 (A hunt group), which is set for a COS of 6. The 6 CoS is setup as an always call forward to our 6160 box. The 6160 then re-directs the number back to the 3300 as a blind transfer through the interactive tree. From here, it hits ACD group 1033. The ACD group is then pointed to a hunt group (92864), where said RAD is located as a member of the (4084).
The final Hunt group is configured as a terminal RAD hunt group. It is also set to a CoS 5, which is our general RAD CoS.
When a user calls, they are to hit the ACD group, and if noone is logged in...they are then to be sent to the 4085 RAD that says thanks for calling, here is our email...and then DC. ACD Groups appears to be working fine, but I just can't seem to get that RAD to stay available.
I am THINKING that the RAD is going on DnD due to a timing issue that might be set on the RAD number itself, or even possibly the CoS, but that's as far as I got. I'm not entirely sure where to set the timer for the RAD itself of through the CoS.
As always, appreciate any help!