Mitel Forums > Mitel MiVoice Business/MCD/3300
5330 Phone Reset When Answering a Call
mle724:
When reported by the initiator, they say it usually happens when the recipient answers. When reported by the recipient, they always say it happens when answering an incoming call. Never happens with an idle phone. After the reboot, the phones work fine.
here is what we found in the error log in one location:
Log Type: Software
Log Number: 1172
Severity: Warning
Date: 2008/Dec/10
Time: 15:10:40
Source: Call Control - Software
Description: call ann. buffer audit recovered buffer 170 owned by non-existent process hex 741E
Module: Main
File Name and Line Number: log_outputs_util_en.c;1595
This is from the log file in the other location:
Log Type: Software
Log Number: 590
Severity: Warning
Date: 2008/Dec/10
Time: 15:10:20
Source: CCC_Ipsw
Description: CompleteFsmRequest: MID:8f787119 CID: 7786e04 PCC[ 0x7786E04 ]: Tx[ IP_TRUNK, PortId:4003, CompId:2, DN:IPTrk ] Rx[ IP_PHONE, PortId=1379, CompId=1, DN:102 ] completed in [ 10060 ] msec in state [ RX_CLOSED ] with a failure [ FSM_RX_CLOSE_TIMEDOUT ]
Module: Main
File Name and Line Number: IPSwSP_fsm.cpp;5176
The first one was the initiator, the second was the recipient. When that fatal exception error shows on the display, a countdown starts from 18 to 0, then the phone reboots.
The two locations are connected via a Point-to-point T1 circuit. Each location has its own ICP. Each location is on a different subnet. It doesn't happen to everyone, just a small select group of users. I've tried replacing several of the phones in the past few days, and am waiting to see if it occurs again at those desk locations.
mle724:
I forgot to answer the other part of your question.
On the 5330s and 5340s, we are using visual call history, and visual voicemail. All other buttons are for basic things like Call park, Park pickup, record a call, speed dials, DND, etc.
Nothing special on the 5212s.
Thanks
chadmaynard:
Can you give the actual exception text from the phone? On the 5330 hold down the Up and Down Arrow keys, release the Up arrow key and dial "CFG" (234) and release the Down key. A menu will appear on the phone display. Press # (No) until you get to "Tools and Features." Inside that menu go to "Diagnostics" and select "Last Assert/Except."
Record all of that text here (use the down arrow key to scroll through).
What software version are you running on the 3300s ?
mle724:
Sorry it took me so long to get back to this. Mitel and the phone vendor finally got the problem corrected. They had a routing config error in one of the switches on one end. They didn't provide me any detail on the exact fix, just that it had been fixed.
Chakara:
Thanks for keeping us in the loop. If you find out more detail on how they fixed it I'd love to hear it....
-Chak
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