Hey guys - having a bit of a problem....
I have an ACD group that has 4 members. 3 of the members are almost Never present, so that leaves one ACD member to be logged in. This user does not want to have a Voicemail. When he is logged in, the group works fine.
When he logs out, any calls to this number hit an empty line which ends the call. I currently have the "Path unavailable Answer Point Directory Number" pointing to a know working RAD. But, instead of playing the RAD, the call just cuts off when noone is logged into the group.
Here are my settings for the RAD (RAD is on ext 4015)
Allow Overflow to Interflow Before Time Out Yes
Path Unavailable Answer Point Directory Number 4015
Path Real Time Events Enabled Yes
Interflow To This Path Uses This Path Priority No
DTMF Receiver Unavailable Action Play RAD
DTMF Receiver Unavailable Answer Point Directory Number
Any ideas? Am I not able to have an overflow point directly to a RAD?
As always, thanks!