Mitel Forums > Mitel MiVoice Business/MCD/3300

Can't find DN + Hide the 9 from the display phone IP5312

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esoare:
Have kinda weird question.

Remoting to the site thru a contractor.. - Just a "one-off" service call, so, I have no "history" with the end customer.

Task is to make x3306 to be able to dial out, without showing the 9 on the display...

Person in Charge, dials an outside number on the phone.
Then hands the phone to the person needing to talk.
Hiding the 9 code from the people that are talking on the phone, so they don't make outgoing calls from their rooms.

I believe placing a button with ARS/Speedcall button with "9" will accomplish the task (any correction on that appreciated!)


The weird question!

I can't find the extension...There are multiple systems tied together / Certificates are a mess (having to log into each one, versus, clicking a link and opening the programming.) I can't find the x3306 in the Directory!

The customer states "They confirmed that 3306 is the correct extension and is what shows on a neighboring mitel phone when they call it."

Any help would be appreaciated!





My thought is that somehow that extension is on another system since it's not in the Directory...OR... I can be looking in all the wrong places.

bojo387:
What do the maintenance commands LOCATE EXTENSION and LOCATE NUMBER tell you?

esoare:
Can you tell me where I enter those maintenance commands, please?

I'm at the web-gui level (that's what the contractor has given me access to) sometimes they log in with "system" other times with "administrator" / "admin" usernames.

Is there documents online I can look at also?

I just got a picture of the phone type 50005847 5312 IP Phone

esoare:
Thanks @ bojo387!

System Administration → Maintenance and Diagnostics → Maintenance Commands

seems to be where I enter those commands you mentioned.
Appreciate your input!

Tech Electronics:
esoare,

There isn't a way to remove the 9 if it is part of the dial string which is what is shown in the display.

The 9 would then be stripped off by the ARS Digit Modification Associated with ARS Route that was chosen for that phone and Digits Dialed.

The only way to remove the 9 is to not require the 9 to be dialed for an outbound call in the first place, even using a speedcall will show the digits as the Actual Number dialed.

Thanks,

TE

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