Same site I was working on yesterday.
They had a few more minor issues I fixed up this morning, including some routing problems.
For their auto-attendant, they have 'Press 1 for so-and-so', 'Press 2 for so-and-so,' etc.....
This whole wondrous experience was started by them wanting 1 to go to extension 3001, 2 to go to 3002, etc.....so for example:
'Press 1 for Meghan' - Meghan's extension was say 3005, but they wanted her extension to match up to the number (who knows why, really).
Anyways - for every user in the office, this works but for the press 1 user.
Someone dials in - listens to the auto-attendant, presses 1 and gets directed to 3003.
I've checked everywhere I can think of for this, and am stumped. I found some transfer only voice-mail boxes that looked to be directed incorrectly (1 was going to 3003 for example) and modified the incorrect entries but this didn't help. I also parsed through most of the available forms in the 3300 and cannot see another spot where this might be.
Thoughts here?
Thanks!
TheHead