Hello,
here is the scenario : 5 Micollab softphone users are in a ring group, in ring all mode. A call is incoming, nobody picks it up. They're all busy, the call will eventually overflow to another group. What some of them do is that they silence the incoming call, because they're with a client in the shop, for example. Then for whatever reason one of them wants to make a call. But that's not possible, as long as the group is ringing.
Is there a COS parameter that could solve this issue ? They do have a multicall line.
Thanks