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MICC and SAP

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Ronan:
Hello, I need a "basic" connexion between Micc and SAP. Similar to a SQL query. Currently I use an excel file as a database, but updating the file is cumbersome for the client.

The need is to know where to send a call, depending on the caller's number (@ANI).

Mitel told me to use a generic Data Provider, but I see there is a SAP Data Provider so even better. However I have no clue about what to use in the query, and it isn't documented. In fact the query is trying to create a SQL query but I will be sending an url to SAP, not a SQL query, from my understanding.

The other difficulty is that I don't know anything about SAP, that's in the client's hands. We would do workshops together to figure it out but if I have no idea what I'm doing it isn't great.

I don't need the full CRM integration with softphone etc., it looks good and we might push it to the client later but at this stage the need is to improve on the current setup, not change everything.

Any insight would be appreciated

bajangerry:
What exactly are you using the SAP data to do, direct calls in an IVR? You need to setup a Generic Data provider in the IVR Routing section to point to the SAP service. You will need the following info to create the connection according to the guide.

SAP:
• Enter username
• Enter password
• Enter URL
• In "Other Settings", enter:
  - Client Number
  - System number
  - Connection type
  (Separate values by semicolons, e.g., 250;25;SOAP)

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