Mitel Forums > Aastra - MiVoice Office 400 and MiVoice MX-One

6970 reset

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irougleb:
Hi there,
Just bought a 6970 Conference phone and the seller didn't have the password. I thought I did, I tried entering 22222 and 73738 but no luck. I was thinking that I could always reset the phone by maintaining 1 and # at boot, but I just realized 6970s didn't have a dialpad... Looked trough the documentation all day and I can't find how to put this phone in Web Recovery without a dialpad.

I also tried to plug this phone to a Mitel 5000 DHCP server, but no luck. Tried the 400 too, no luck as well. Tried option 159 and 160 in the DHCP to force a new firmware, but still nothing...

Can someone help me?


btw the phone is on firmware 6.0.0.410

bojo387:
It looks like it is SIP FW. This is from the Admin guide:

Note: For Web Recovery Mode on 6970 IP Phone:
1. Tap Settings > Advanced > Reset and choose Factory Default.
2. Open Recovery mode by pressing Directory and End button during reboot.

I hope this helps.

irougleb:

--- Quote from: bojo387 on June 15, 2025, 10:27:43 PM ---It looks like it is SIP FW. This is from the Admin guide:

Note: For Web Recovery Mode on 6970 IP Phone:
1. Tap Settings > Advanced > Reset and choose Factory Default.
2. Open Recovery mode by pressing Directory and End button during reboot.

I hope this helps.

--- End quote ---


Hi, thanks for your suggestion. I didn't came by this section in the documents I found, and it would have been very helpful.... If Mitel made it work.

I tried maintining those buttons pressed and then pluggin in the phone, but it just boots normally. I thought it was my particular unit, but I also tried on another 6970 that is "known working" and which is for sure on the latest SIP firmware, but it didn't work either on this one.

I went all in and even made a script designed to disable the POE on my switch, and then enable it again in a loop, hoping to trigger the "Web Recovery after 10 unsuccessful reboots" thing. I tried it on a 6867i, the phone did, in fact, get into recovery mode after 10 reboots. But this one doesn't. I'm guessing the crazy guy who configured it even disabled this fallback feature... Seems a bit crazy to me but I guess people do indeed do this.

I'm starting to get worried for this one, I also tried to open the phone to maybe find the eeprom and flash it with my good 6970, but I'm not an electronics expert... I discovered somewhere on the main board is written "Jumper Operation : pins 2 and 3 short = FLASH (DEFAULT). So I also tried to jump those pins, but even that didn't work. I guess they really went out of their way to make it complicated.

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