Can't open server manager when

[jchristman2002]

When I login into ESM with user system and the password, I can get into the System Administration Tool but if I try and login into server manager I get an error message that says "You are not authorized to access this area" even after typing the proper user admin and the password. But if I open a new private browser or close all browsers and open a new one and go straight to /server-manager/ I can get in just fine with my Admin user and the password.   I thought this was an issue with Firefox or with caching but this happen on Chrome, Edge, as well as Opera too.  It always seem to happen if I login to ESM first I cannot get to Server manager unless I open a new window.  This isn't happening on just one PC but every PC and on different Mitel systems too.

[sarond]

This is normal.

If you want an ESM user to be able to login to server-manager, then they have to exist as a system user in server-manager.

You don't need to set a password or anything, they just need to exist. Then after logging in to ESM, if they have the server manager option they can choose that and be taken straight in to server-manager.

Hope that makes sense.

[jchristman2002]

This isn't the issue.  The issue is if I click on system administration first then try to get into server manager form the same ESM page it will not login in using any username of password.   If I click server manager first then click system administration it is fine.

[sarond]

Ok, I misunderstood.

I have not had that issue.