Same client as before (where we just recently took over managing their Mitel environment), but different site.
Removed and readded 5 of 8 phones due to some major changes they needed with extensions, and rework they wanted.
Everything works fine for the 5 phones, except for 1 thing - Call-Forward button doesn't work.
They are using 5340 phones on a 3300 ICP.
The button is set to CFWD-Always but according to my site contact, when they press the button, nothing happens.
I've checked through and compared working to non-working phones, and can't see the issue.
There were some differences in Coll Rerouting and the Acct. Code was missing on the 5 phones, but this hasn't changed anything.
Where else should I be looking to determine why the button isn't doing anything?
Thanks!
TheHead