Incoming calls blink but, no ringing on recipiets phones

[stutz9999]

It is still not working.  It rings the phones like it is supposed to when I dial the cancel code + extension but, it does not work when calling from the outside and 0 is pressed.

[ralph]

Could be a couple of things.
Zero (0) isn't doing what you think it is.  - I assume it's coming from VM or Auto Attn.  What exactly is 0?  Is it keys on a group of phone, hunt group, ring group, speed dial? 
Check to be sure what the actual number is being dialed.   What type of VM are you using?

Second thing, are the phones using a different tenant or interconnect restriction?

Also, pick a phone that isn't ringing, go to maintenance commands, enter "loc fe ext <ext>" and post the results.

Ralph

[stutz9999]

I still can't find where the function is that defines Zero (0) so, I can't even explain what exactly it is!  It's more or less a speed dial as far as I can tell.
We have a Mitel 6510 UM voicemail system.

Not sure what you mean by the phones using a different tenant or interconnect restriction.

For a phone that isn't ringing here are the results:

IP Device ID:   57                                                             
Circuit Location : 1 3 1 57 1                                                   
Extension : 8721                                                               
Active Features :                                                               
MAC Address : 08:00:0F:1B:DA:99

[ralph]

We'll have to find out where the Zero is defined in a 6510. 
It's not a VM I work with often enough to know where to look.  Perhaps there's a 6510 tech lurking that can jump in.

I'll try to ask one of our 6510 tech here in our office tomorrow.

I can see by the status of the phone that there isn't anything that should be stopping the key from ringing so we'll have to find out what the 6510 is actually transferring to.

Ralph

[stutz9999]

So this is what I have found out and still have no clue what is happening and how this changed!
In the voicemail system 8810 is assigned to "dial zero routing", 8809 doesn't exist, & 8709 is labeled buzzer which is a physical phone in our lobby that rings this same group.

In the phone system under the System Speed Call Assignment is 0 = 8810 & under Multiline By Assignment for each person that this normally rings to when 0 is dialed from the auto attendant they each have 2 keys programmed; button 3 multicall 8809 & button 4 multicall 8709.

To me this whole setup makes absolutly no sense at all and I apologize if this explanation doesn't make sense but, I am trying my best to describe it and more importantly get it resolved.

Thanks again for your help and patience

[bluewhite4]

If I say that 8709 works like it should, is that true? I think even though the buzzer rings the same phones, its technically two different groups.

When you dial 8810, it gives you the out of service message, correct?

I think what you need to do is create either a ring group or hunt group, with dn 8810, and put 8809 in it for members. Or because 8809 is already multicall keys, you could change the Speed Dial of 0 to point to 8809, while adding a second speed dial of 8810 to point to 8809.

[ralph]

Bluewhite4 is correct.

However, I like to shy away from multicall keys in hunt groups.   I've had the keys lock up so many times, forcing me to delete and rebuild the entire hunt group, that I've become gun shy.   Mitel swears there isn't a problem with this, but.....

Ralph

[stutz9999]

The 8709 extension is doing the same exact thing in that it is only ringing 1 phone out of the 5 or 6 that should ring.  The other strange thig is that when outside calles rang on these phones it is programed on each phone extension to ring on buttons 4 & 6 but, on the one that works still it is ringing on button 1.  Furthermore, button 1 is the only button that is non-programable.  Very, very strange.

And yes the 8810 extension is logical so it can't be called directly.

[bluewhite4]

Do a locate feature extension on 8709; it sounds like it is forward to the only phone that its ringing. Either that or its call re-routed always to that phone.

[stutz9999]

When I do a locate feature extension on 8709 this is what I get back:

Card Type : 8 Port On Premise L                                                 
Circuit Location : 2 1 1 6                                                     
Extension : 8709                                                               
Active Features :                                                               
Message Waiting Lamp On                                                         
Callback Messages : 1

It doesn't look like it is doing any forwarding to me.

[bluewhite4]

Ok, what about call rerouting then?

[bluewhite4]

Or better yet, is 8709 programmed as an actual phone? If you do locate number 8709 what are the results? What software version are you running? (Is it possible that its setup as personal ring group?)

[stutz9999]

Thank you guys for all your help but, I was able to resolve this myself today.  Basically I had to take an analog phone and find the physical port for 8810, and enter the function code to cancel forwarding.  Once I did that everything was ok.