Sales Phone After Hours Message Not Working

[BillyB2]

Hello

I have an issue where for some reason when you ring this main number at this Dealership and press option #2 for Sales, even though we have the correct setting at Night Service on the phone console, the call still rings for the caller instead of playing the afterhours message. This happened on Saturday at 1PM where the Dealership wasn't open. However someone had called through and the phone was still ringing.

I checked last night and called after 5:30pm and pressed 2 for Sales and it played the After Hours message. Was there something else I had to set for Night Service or is there somewhere in MiVoice Business I can check?

Here is the schedule I have set and confirmed with the Dealership. For sales I have it set from Monday to Friday: 8:30am to 5:30pm and Saturday is 8:30am to 5pm and if a customer calls then it should go to Sales

But I had the Night Mode on so I am unsure how it didn't play the After Hours message.

Any ideas?

Thanks

[ZuluAlpha]

I'm not sure I understand - it says the call rang sales at 1pm on Saturday when it wasn't open, but below it looks like they are open 8:30-5 on Saturday.

Are you setting the schedule up in a call director or business schedule?

[BillyB2]

I believe it is a Business Schedule. This was setup by a previous colleague. We use Mitel YourSite Explorer to set the schedule.

They are closed again tomorrow due to a public holiday. If I just adjust the schedule or remove it then that should work and bounce to after hours? 9700 is the number that goes to Reception.

So if a customer calls up the main number between those hours, presses 2 for Sales it will go to Reception and if its an enquiry for a new vehicle then then forward it to a ring group that rigns the Sales Phones. I hope this helps