Mitel Forums > Mitel MiVoice Business/MCD/3300

MiVB/MBG Eventide Call Recording

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Soulsanctu:
This is not MiVR.. this is using a third party hardware/software- Eventide.  Had calls before moving them from Connect to MiVB. Asked vendor from Eventide for a white paper or any information for any configuration on the MiVB side. Was told it would just be a monitored port of traffic from the SIP provider. Since implementing, they are not able to filter by outgoing Caller ID. We are being told the Caller ID needs to be in the Metadata field.

bojo387:

--- Quote from: Soulsanctu on March 11, 2025, 03:34:39 PM ---This is what I got from the vendor:
The feature works based on the Caller ID or DTMF field

--- End quote ---

Usually in span port recording, the caller ID will be based from the SIP Header.

johnp:
Without seeing a packet capture to see what is being sent, makes troubleshooting this harder.

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