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Ignite Make Busy codes

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fishhead64:
I can see how to add Make Busy codes in YSE.
Is there functionality to let the Agents create them Ad Hoc?
Ex. Working Ticket 12345

Or I create the "Working Ticket" part and let them add the ticket number.

ACDeezNutz:
YSE is the only place I've ever seen it.  It's not agent controllable.

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