Pre-hook on a Mitel 5000 xd duplex

[Walter]

Hello everyone,
I'm coming to you because I'm a bit lost. Our telecom manager has left without really leaving us the information we need to manage the autocom.

So far, my research has been fruitful, but now I'm completely stuck. I need to set up a pre-hook message (of the "Hold on, we'll take your call" type), but I can't find any documentation or the method to do it.

I need to set up a pre-hook message (of the "Hang on, we'll take your call" type), but I can't find any documentation or the method to do it. This message already exists on our autocom, but I can't work out how it was configured.

Would you have a little time to help me?

Thank you!

[Tech Electronics]

Walter,

There is a couple different ways to handle this, but the easiest and most logical is through the Hunt Group.

There are two different announcement that can be utilized with the Hunt Group.

1. Announcement
2. Overflow

The Announcement will play one time and one time only for each new caller and the Overflow will play on a loop based on its timer interval.

If you have both the Announcement and the Overflow setup then the Overflow will be delayed by the Announcement timer the first time and then follow the Overflow timer thereafter.

What you would set the Announcement and Overflow to would be a Call Routing Announcement which is found in the Voice Processor section of the system.

If you need more detail don't hesitate to ask.

Thanks,

TE