MiCollab App + Desktop Client Failing Registration

[pbxplorer]

Hello All,

This is my first post here because this issue is throwing me for a complete loop.

I'm the SysAdmin managing the Mitel environment for my company, and we're currently dealing with an issue where some MiCollab registrations are failing. For context, I'm a Hotdesk User, an ACD Agent, and I use a SIP Softphone with the MiCollab Client on my iPhone and PC.

Here's what's happening: When i redeploy my configuration, I can validate with my AD crendentials, but the registration fails. What's odd is that when I am HotDesked ino my 6940, the MiCollab client still picks up on calls I make and sends notifications.

We have over 35 users on SIP softphones. Around 20+ of them are working woithout any issues, however 15+ users myself included, can't get registered.

Any ideas on what might be causing this issue?

[lundah]

Could be a lot of things, you'd need to dig into the logs to figure out specifics.

[ZuluAlpha]

Do you have enough licenses? Are they all the same type? Could be firewall if it's different locations. Unfortunately there's not enough detail with versions and client set up to really dig in.

[bigyorkshire]

At a stab, it sounds like the softphone auth is failing, which is likely the password between the MBG and the SIP Extension on the MiVB. You can reset both (to the same password!) re-deploy and then try registering.