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Author Topic: Call Recording Options  (Read 1821 times)

Offline acejavelin

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Call Recording Options
« on: August 19, 2024, 11:03:55 AM »
I have a customer with MiVoice Call Recording recording, using trunk-side recording on a PRI, that due to an unfortunate series of events, missed the option to use the local licensing and their calls are no longer being recorded... What alternatives are out there? I have heard of Hanson Software's call recording application, has anyone used it? They are sending out emails saying they have an alternative for MiVoice Call Recording... https://www.hansensoftware.com/

Thanks!

« Last Edit: August 19, 2024, 05:05:24 PM by acejavelin »
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Offline ZuluAlpha

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Re: Call Recording Options
« Reply #1 on: August 20, 2024, 08:27:32 AM »
NICE has a pretty comprehensive package but its very public safety oriented. Eventide is another one.
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Offline acejavelin

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Re: Call Recording Options
« Reply #2 on: August 20, 2024, 02:05:27 PM »
Thanks, I wasn't aware of those two, but seems a bit overkill for this customer which is a large car dealer and just has to look up an occasional call here and there... We will keep looking.
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