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Mitel MiVoice Business/MCD/3300
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Problem with phone 4025 when picking up the handset
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Topic: Problem with phone 4025 when picking up the handset (Read 1152 times)
san_typ
Jr. Member
Posts: 47
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Problem with phone 4025 when picking up the handset
«
on:
August 16, 2024, 12:48:26 AM »
The phone 4025 receives calls but when the handset is picked up the call is not taken until you press key 1 which has multicall and at that moment you start to hear the other person calling.
I will detail the phone keys settings:
Button Number Label Line Type URL Button Directory Number Ring Type MiXML Application Feature
1 Multicall 5089 Ring Not Assigned No
2 Multicall 5089 Ring Not Assigned No
3 CDE Speedcall 5088 Not Assigned No
4 Key System **1121 No Ring Not Assigned No
5 CDE Speedcall 5087 Not Assigned No
6 Not Assigned Not Assigned No
7 CDE Speedcall 5086 Not Assigned No
8 Key System 5086 No Ring Not Assigned No
9 CDE Speedcall 5085 Not Assigned No
10 Not Assigned Not Assigned No
11 CDE Speedcall 5084 Not Assigned No
12 Key System 5084 No Ring Not Assigned
I have already changed for a new phone but the same symptom continues.
Maybe you have had this problem? Thank you for any help you can give me.
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Floppy1
Contributer
Posts: 25
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Re: Problem with phone 4025 when picking up the handset
«
Reply #1 on:
August 16, 2024, 06:21:35 AM »
Check class of service option ringing line select is enabled
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ralph
Mitel Forums Admin
Hero Member
Posts: 5767
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Published Author: http://amzn.to/2dcYSY5
Re: Problem with phone 4025 when picking up the handset
«
Reply #2 on:
August 16, 2024, 08:16:58 AM »
Perhaps headset is enabled?
In maintenance enter LOC FE EXT <extension>
Ralph
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san_typ
Jr. Member
Posts: 47
Country:
Karma: +0/-0
Re: Problem with phone 4025 when picking up the handset
«
Reply #3 on:
August 26, 2024, 01:27:11 PM »
Dear, thank you for your help.
I consulted with the user and he told me that he did not need to have those features, so I deleted and created the user again, and the phone worked normally after that.
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