Author Topic: Problem with phone 4025 when picking up the handset  (Read 1152 times)

Offline san_typ

  • Jr. Member
  • **
  • Posts: 47
  • Country: ec
  • Karma: +0/-0
    • View Profile
Problem with phone 4025 when picking up the handset
« on: August 16, 2024, 12:48:26 AM »
The phone 4025 receives calls but when the handset is picked up the call is not taken until you press key 1 which has multicall and at that moment you start to hear the other person calling.

I will detail the phone keys settings:

Button Number      Label      Line Type      URL      Button Directory Number      Ring Type      MiXML Application Feature
   1         Multicall            5089      Ring      Not Assigned            No   
   2         Multicall            5089      Ring      Not Assigned            No   
   3         CDE Speedcall         5088            Not Assigned            No   
   4         Key System         **1121      No Ring      Not Assigned            No   
   5         CDE Speedcall         5087            Not Assigned            No   
   6         Not Assigned                        Not Assigned            No   
   7         CDE Speedcall         5086            Not Assigned            No   
   8         Key System         5086      No Ring      Not Assigned            No   
   9         CDE Speedcall         5085            Not Assigned            No   
   10         Not Assigned                        Not Assigned            No   
   11         CDE Speedcall         5084            Not Assigned            No   
   12         Key System         5084      No Ring      Not Assigned

I have already changed for a new phone but the same symptom continues.

Maybe you have had this problem? Thank you for any help you can give me.


Offline Floppy1

  • Contributer
  • *
  • Posts: 25
  • Country: england
  • Karma: +0/-0
    • View Profile
Re: Problem with phone 4025 when picking up the handset
« Reply #1 on: August 16, 2024, 06:21:35 AM »
Check class of service option ringing line select is enabled

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Problem with phone 4025 when picking up the handset
« Reply #2 on: August 16, 2024, 08:16:58 AM »
Perhaps headset is enabled?
In maintenance enter LOC FE EXT <extension>

Ralph

Offline san_typ

  • Jr. Member
  • **
  • Posts: 47
  • Country: ec
  • Karma: +0/-0
    • View Profile
Re: Problem with phone 4025 when picking up the handset
« Reply #3 on: August 26, 2024, 01:27:11 PM »
Dear, thank you for your help.
I consulted with the user and he told me that he did not need to have those features, so I deleted and created the user again, and the phone worked normally after that.


 

Sitemap 1 2 3 4 5 6 7 8 9 10