Author Topic: MIR- Log of replayed recordings  (Read 1398 times)

Offline joshuacook64

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MIR- Log of replayed recordings
« on: August 13, 2024, 08:06:43 PM »
Is there a log of MIR recordings that have replayed/downloaded? If so, how can it be reviewed?


Offline mitel361

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Re: MIR- Log of replayed recordings
« Reply #1 on: August 15, 2024, 10:31:49 AM »
Hello, still getting familiar with the system.  However, you can configure Notifications.  I am not familiar with the logs yet.

I have been successful using these steps:
1. System Configuration > Tenant > General Settings > SMTP - I added my email server and test connection is successful
2. System Configuation > Notifications > AUDIT / Conversation_Replay
    a. Activate
    b. Recipients > e-mail addresses > Create > add my email address > Save
3. Playback a recording and I did get an email alert

You can set various alerts via SNMP or SMTP.

Again, new system and will learn more in time.

Offline joshuacook64

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Re: MIR- Log of replayed recordings
« Reply #2 on: August 21, 2024, 02:24:01 PM »
Thank you for the detailed guidance. The Notification table is very useful for more than just system information.

Offline billbry66

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Re: MIR- Log of replayed recordings
« Reply #3 on: August 31, 2024, 04:31:17 AM »
you can also check them using the system monitoring in the audit section once you have activated the notification


 

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