Problem with phone 4025 when picking up the handset

[san_typ]

The phone 4025 receives calls but when the handset is picked up the call is not taken until you press key 1 which has multicall and at that moment you start to hear the other person calling.

I will detail the phone keys settings:

Button Number      Label      Line Type      URL      Button Directory Number      Ring Type      MiXML Application Feature
   1         Multicall            5089      Ring      Not Assigned            No   
   2         Multicall            5089      Ring      Not Assigned            No   
   3         CDE Speedcall         5088            Not Assigned            No   
   4         Key System         **1121      No Ring      Not Assigned            No   
   5         CDE Speedcall         5087            Not Assigned            No   
   6         Not Assigned                        Not Assigned            No   
   7         CDE Speedcall         5086            Not Assigned            No   
   8         Key System         5086      No Ring      Not Assigned            No   
   9         CDE Speedcall         5085            Not Assigned            No   
   10         Not Assigned                        Not Assigned            No   
   11         CDE Speedcall         5084            Not Assigned            No   
   12         Key System         5084      No Ring      Not Assigned

I have already changed for a new phone but the same symptom continues.

Maybe you have had this problem? Thank you for any help you can give me.

[Floppy1]

Check class of service option ringing line select is enabled

[ralph]

Perhaps headset is enabled?
In maintenance enter LOC FE EXT <extension>

Ralph

[san_typ]

Dear, thank you for your help.
I consulted with the user and he told me that he did not need to have those features, so I deleted and created the user again, and the phone worked normally after that.