painful
you can set a post call dexstination in call coverage for extensions
- send this to an ivr hunt group
the ivr hunt group routes calls to a menu where the answers ( numeric are menu options)
each question is a menu
when the extension usre recoves a call they need to tell the customer to stay on the line and the extension hangs up first
the call gets sent to the post call destination
reporting is rubbish - workflow branch reports
- looks ugly and has never been properly developed