How to set up post-call survey?

[BrenM]

Good afternoon,

Figured I'd ask here while I investigate. Can anyone point me in the right direction or have some resources on how to create a post-call survey with MiCC/YourSite Explorer? Thanks for any/all assistance

[billbry66]

painful

you can set a post call dexstination in call coverage for extensions
- send this to an ivr hunt group
the ivr hunt group routes calls to a menu where the answers ( numeric are menu options)
each question is a menu

when the extension usre recoves a call they need  to tell the customer to stay on the line and the extension hangs up first
the call gets sent to the post call destination

reporting is rubbish - workflow branch reports
- looks ugly and has never been properly developed