ACD Logins without PIN

[WOIM]

I just took over a sysadmin job and have no previous experience with Mitel MiVoice Business, so I've had to just learn as I go. Recently one of our departments had a new user join their team and asked that I set them up on their ACD skill group. I noticed their skill group had an Agent ID for an ex-employee so I just changed the name in the directory, and changed the name on the phone's extension in user and services configuration. As a test I programmed a 5330e with the extension and tried logging in with the ACD ID. When I did this it did not ask for a PIN, it just logged in. I went back into user and services configuration and under access and authentication I set a PIN and saved. However it still logs in without asking for a PIN. Are ACD PIN's set somewhere else?

[Dutch]

For me this goes back ages since I haven't used traditional ACD for over a decade, but could it be the agent ID is not a Hotdesk ACD but a traditional ACD agent? Afaik I can't imagine a hotdesk ACD not asking for a pin since the pin requirement is kinda baked in.

iirc traditional ACD doesn't need a pin. In the MiVB under Users and Devices > ACD > ACD Agent IDs you can see a column called Agent Type.

If it is something else I am very interested in how a hotdesk ACD is not asking for a pin since both a phone and Ignite will ask for a pin if its a hotdesk ACD but then again I am always open for being wrong.

[ralph]

Just thinking out loud here:
In the old days you would set up an ACD group by programming the hunt group as a type "ACD".
I wonder if that's still a thing.

Ralph

[Edit]
Apparently not. I just tried to set one up.  Not an option.

[ZuluAlpha]

I just took over a sysadmin job and have no previous experience with Mitel MiVoice Business, so I've had to just learn as I go. Recently one of our departments had a new user join their team and asked that I set them up on their ACD skill group. I noticed their skill group had an Agent ID for an ex-employee so I just changed the name in the directory, and changed the name on the phone's extension in user and services configuration. As a test I programmed a 5330e with the extension and tried logging in with the ACD ID. When I did this it did not ask for a PIN, it just logged in. I went back into user and services configuration and under access and authentication I set a PIN and saved. However it still logs in without asking for a PIN. Are ACD PIN's set somewhere else?

Is the user set up as a "hotdesk" phone? If not it's still on Traditional ACD (which is sounds like it is) and it will not ask for a PIN when they sign in, even if you set a PIN. The PIN would be tied to the base extension and not the Agent ID.