Author Topic: Nupoint automated attendant recording  (Read 2025 times)

Offline rgardeck

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Nupoint automated attendant recording
« on: September 23, 2020, 08:41:29 AM »
Managers got together and had a professional voice company record an auto attendent menu into a .WAV file.
This menu points out the "press #1 for Sales, etc"

We currently have an auto attendant menu recorded by an employee who simply recorded using her phone.

Does the Nupoint system allow me to upload a wav file to be used at the auto attendance menu recording?


Offline sunspark

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Re: Nupoint automated attendant recording
« Reply #1 on: September 23, 2020, 02:46:14 PM »
yes you can upload wav from Nupoint

Offline lundah

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Re: Nupoint automated attendant recording
« Reply #2 on: September 23, 2020, 09:18:27 PM »
Yes, but it has to be an 8khz U-law encoded file. I use Audacity to convert. Set your project rate to 8000hz (you have to enter that manually), and export as a u-law WAV file.

Offline infojunkie

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Re: Nupoint automated attendant recording
« Reply #3 on: May 29, 2024, 12:13:50 PM »
We are looking into doing professional auto attendants since the ones we record aren't great, and robots are just as bad, if not worse. We found a company that we were thinking of using. Has anyone used them? They are in Canada. Used by a lot of businesses, and supposedly are very affordable. Here they are : https://cohm.com/auto-attendant-recordings-for-business/ They also recommended call back services. Anyone done that before?


 

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