Realtime call logs?

[ddog511]

Is there a way to get realtime call logs from the 3300 MXe controllers?  I know I can look at SMDR, but those lag by a minute and only show up once the call has ended.  I am looking for realtime logging (much like whatever is used by 911 call reporting) where I can see that extension 214 just dialed 800-555-1212 and is still on the call.  Any ideas?

Thanks,

[lundah]

If you have MiCC you can view the status of any licensed extension via Contact Center Client.

[HDowns]

Can real-time SMDR help in this case? Usually, it output one records when a call starts.

[ddog511]

If you have MiCC you can view the status of any licensed extension via Contact Center Client.

Thanks for the reply.  We do not have that option.

[ddog511]

Can real-time SMDR help in this case? Usually, it output one records when a call starts.

How would I access this?  All I currently know to do is in maintenance commands - logsys read smdr all match ###.  But again, this only shows calls after they've completed and even then, it's typically a minute after the call completes.  If you know a way to access smdr as real time, I'd try that, but from what I've seen, smdr is not realtime.  Even through telnet, the calls don't show up until after they've completed.

[ZuluAlpha]

I don't think there's one specific way to do this. You can do a CCS TRACE ENABLE and see all the calls going through but it will be a full data dump. Real Time info would probably need a specific add on like MiCC.

[lundah]

You can telnet to port 1752 to view the real time SMDR feed, but that will only generate the records after the call completes. I don't know of a way to view the data for a call in progress without Contact Center Client.

[ralph]

I'm wondering...
If I remember correctly, at one time you could flag a phone as an ACD phone. Then  it would start generating ACD records which would include the number dialed. These records could be read via a telnet session to a specific port.
It's been so long ago and my memory is fading fast, I may be misremembering it.  And then if I am remembering correctly it may no longer be an option.

Ralph
[Edit] I've looked at the help files. To make the set an ACD phone, edit the Multiline IP Sets form. The ACD option is there.  There are some exceptions to making it an ACD phone so take a look at the help file on that page.  Then I think you should be able to connect to IP port 15373 to monitor for real time events.   The output is not the same as SMDR but you should be able to figure it out.

[rikko]

Not sure if this is considered as a valid answer to your query, hope it helps.

I have putty setup to open session to every node via port 1752, and log the live data. This is basically your call records as they occur a.k.a. live. My setup involves closing the log file at midnight and starting a new one. Log name contains date string in it, so they are easily identified.

[ddog511]

That was what I had tried first, but the problem with that is that it records *after* the call has completed.  In our situation, I need to be able to locate what extension is currently on a specific call out.

[billbry66]

mitai browser would probably do the trick

[ralph]

mitai browser would probably do the trick

Oh!?  I don't know this one.  What is it and where do we get it?

Ralph

[sarond]

Mitail Browser comes with every MiCC install.
It is found under the "C:\Program Files (x86)\Mitel\MiContact Center\Support\MiTAI Tools" directory (or wherever MiCC is installed)