Mitel Forums > Mitel MiVoice Business/MCD/3300

Embedded VM - no new messages in Operator mailbox

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lundah:
Got a small CX-II system with just a handful of mailboxes on embedded voice mail. After hours call comes in, hits the primary greeting, then the caller can leave a message that should go to the Operator mailbox and light an MWI. I see the message files in /vmail/d/vm/grp/0, but the mailbox doesn't see that there's a new unplayed message, either in ESM or by logging in via TUI. Normally I'd delete the mailbox and re-create it, but it's 0 so the system won't let me do that. Any ideas? Only other option I can think of is to dial in as admin and delete and recreate the entire EMEM system. No active SWA, so I can't raise a ticket.

lundah:
Forgot to mention, it's running MiVB 9.3, I've already tried a reboot and a DB backup/restore.

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