I have both ACD and non-ACD traffic and we have trunk side recording. I am trying to find the avg nbr of calls per day and avg duration for those calls.
My Traffic Analysis reports return no data when selecting my SIP Trunk. Same with the Voice > Trunk Reports.
What is a good report to find these numbers?
I've considered Employee Group reports, but I'd first have to create a group for all employees.
Another option is a DNIS Group with all DNIS' as members...
