Author Topic: 6930 phone rings busy but can make calls  (Read 805 times)

Offline thenewguy

  • Contributer
  • *
  • Posts: 20
  • Karma: +0/-0
    • View Profile
6930 phone rings busy but can make calls
« on: February 23, 2024, 11:34:39 AM »
MiVB 3300 9.1.9 version with Micollab    6930 phones  This is the second phone to do this ( it just randomly started).  The ext can make calls but when called internal it shows busy.  I have deleted the extension and built it back (trouble comes back).  The problem will follow the extension and not the phone.  I have made busy and reset in mait commands.  If you take it out of the multi-device user group it rings as should but when in that group it goes busy. The ext only has a appearance of her phone twice on the phone, no other extensions.  Anyone have a idea as to why this is happening? 


Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4099
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: 6930 phone rings busy but can make calls
« Reply #1 on: February 23, 2024, 12:03:28 PM »
What is the output of "LOCATE FEATURE EXTENSION xxxx" in Maintenance Commands where xxxx is the user's extension number?


 

Sitemap 1 2 3 4 5 6 7 8 9 10