We just upgraded to a MiVoice system from a Office 250 and overall the transition has been smooth except for call parking. On the old system people would just put a call on hold and tell someone to pick up their line which they did with 4+ext. On the new system that doesn't work and I was told we would have to use Call Park + Retrieve.
So I setup a dummy extension, 1998, called "Call Parking" then setup buttons on my phone and a test phone called "Park Call" with the feature code "Call Park" and the extension 1998 then a second button called "Retrieve Call" with the feature code "Call Park - Retrieve". This seems to work, I can take a call and press "Park Call" and it says "Parked@ 1998 @ 04". I then from the test phone can do a "Retrieve Call" + 04 and pick it up (or # for longest parked works too).
Now is there a way to get any indication there is something parked? All our phones are 6930w's but adding a DSS/Busy Lamp for 1998 doesn't do anything when a call is just parked (that I can tell). Can the Retrieve Call button have a indication or should this be setup a different way? If it matters all these users are in the same Ring Group.
(If there is a better way to do this I'm open to that also)