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MiTel SoftPhone - first call no ring; subsequent calls no problem?

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rcushman:
I am getting several reports of users with SoftPhones - the first call of the day does not ring.  They get the toaster pop-up alert; but no audible ring.  After the first all, the SoftPhone does an audible ring like normal.  MiTel Connect Build #22.24.7100.0.

Happening to several SoftPhone users.  Thoughts? I believe the settings are correct.

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