Mitel MCD - Unable to Clear CESID Alarm

[ralph]

MCD Release level: 8.0 SP2

I've been working on clearing a CESID alarm.  The help files say this:

Assign CESIDs in the CESID Assignment form or the L2 to CESID Mapping form.
Once all DN CESID assignments are made, the system will clear the alarm.

So I've done that. Verified and put a fork in it.
I've gone through and ack'ed all the moves but it still doesn't clear.

Any idea what I might be missing?

Ralph

[ACDeezNutz]

You need to put a CESID on everything, not just phones.  So voicemail ports even a twinning hot desk phone though not a physical phone need an entry.  Export the CESID form and just fill it in then import it to clear the alarm.

[ralph]

Yes. That's exactly what I did.  I exported the CESID assignment form and verified that everything in there had a number associated with it.
I thought the alarm would clear after a day but it didn't.

Ralph

[ralph]

Update:
I've verified that everything in the CESID assignment form has a number.
No change.
I found that by turning off Automatic updating the alarm goes away.
That's bumming me out a bit.

Ralph

[lundah]

Update:
I've verified that everything in the CESID assignment form has a number.
No change.
I found that by turning off Automatic updating the alarm goes away.
That's bumming me out a bit.

Ralph

The issue there is your CESID's will no longer update when a phone moves. I've only used the automatic updating a handful of times, and generally it was not worth the extra work to track down all of the changes and clear the alarms.

[johnp]

The automatic update is a crap shut, if they replace switches all hell breaks loose. Think it is better managed via station or base station.