Mitel Forums > MiVoice Office 250/Mitel 5000

Restoring new flash card from backups

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jjc8008:

--- Quote from: Tech Electronics on February 14, 2024, 12:31:19 PM ---jjc8008,

If you are doing this yourself, you need to know a few more things that are not obvious at first.

1. Do you have the new license key for the new Compact Flash?
2. What version is the ARID expect to be at?
3. What version is your system currently at?
4. What version is the Compact Flash at?
5. Do you have the software to upgrade or downgrade the Compact Flash/System?
6. Do you know how to upgrade or downgrade the Compact Flash/System?

I would use the full backup if I were you as it not only loads the Database it also loads the Music on Hold and any prompts you have for Auto Attendants which doesn't happen with the regular backup. It will also allow users to not have to setup their mailboxes again, but that is a minor issue compared to having the system operational and taking calls as soon as the database is installed.

Thanks,

TE

--- End quote ---

Since our old reseller told us they don't have our license files & can't get them from Mitel, we've since engaged a different vendor. They've been extremely quick about getting the ownership of our accounts switched over to them, sending out the new flash card, etc, and they're basically our new liaison w/Mitel. So, I'm assuming (hoping) that all things licensing will be handled/delivered by them, and possibly even the restoration/updating/etc of our backups to the new compact flash.

That being said, our system was on 6.0.11 at the time. In an attempt to try and remedy the situation, our old vendor actually brought us a CF card with 6.0.9 on it, and we were able to update it to 6.0.11 and apply our backups to it and actually regain a tiny bit of functionality (but obviously the licensing is way out of whack for the most part). So as far as updating the call system & backups, I think we're fairly competent in that arena, but I'm hoping since we've latched on to a new reseller they'll (at the very least) be around for questions if we hit any snags.

Tech Electronics:
jjc8008,

So, if your old vendor sent out a compact flash and they didn't have access to the licensing then the licensing attached to it isn't yours, technically.

Anyway, hopefully, your new vendor is aware enough to walk you through the process or better yet sends out someone who can do it all correctly for you.

I hope you kept the original Compact fFash as that is the one that has your licensing associated with it and that is the one Mitel will want back from your new vendor after they change the ARID to the new Hardware ID of the new Compact Flash.

Thanks,

TE

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